Vision Hub Website Policies

Welcome to Vision Hub. We are pleased to outline the policies that govern the use of our website to ensure a clear, safe, and satisfactory experience.

1. Privacy Policy

We are fully committed to protecting our customers’ privacy and ensuring the confidentiality of all data collected.

1.1 Data Collection

  • Name
  • Phone number
  • Email address
  • Shipping address
  • Payment information
  • Any other information provided during order placement

1.2 Data Usage

  • Processing orders and shipping
  • Communicating regarding the order
  • Improving service quality
  • Sending promotional offers or updates

1.3 Data Protection

We apply the highest digital security standards to maintain the confidentiality of customer data and prevent unauthorized access.

1.4 Data Sharing

Your data will not be shared with any third party except:

  • Shipping companies for order delivery
  • Technical service providers (confidentiality maintained)

1.5 Customer Rights

  • Edit or update their data
  • Request deletion of data (unless required for an ongoing order)

2. Terms of Use

  • The website may update content or prices without prior notice.
  • The website must not be used in any way that violates the law.
  • All images and content are owned by Vision Hub.
  • We reserve the right to block any customer who misuses the services.

3. Payment and Shipping Policy

  • Multiple secure payment methods are available.
  • Cash on Delivery (COD) is available in some areas.
  • Delivery time varies depending on the location.
  • The customer has the right to inspect the product upon receipt.

4. Exchange and Return Policy

4.1 Exchange and Return Period

Vision Hub allows exchanges or returns within 14 days of receipt.

4.2 Product Condition

  • In their original condition 100%
  • Unused
  • Inside complete original packaging with labels

4.3 Unacceptable Requests

  • Products showing signs of use or damage
  • Products missing packaging, labels, or accessories

4.4 Shipping Costs

The customer bears all shipping costs for returns or exchanges.

4.5 Processing Time

Products are inspected and processed within 3 to 5 business days.

4.6 Refund Policy for COD

Refunds are made via bank transfer or E-wallet only.

4.7 Prescription Lenses Policy

Glasses with prescription lenses cannot be returned unless there is a clear error by Vision Hub.

4.8 Refusal of Delivery

If the customer refuses the order, they bear full shipping costs.

5. Customer Rights

Customers have the right to clear information. Our support team is available at:

support@visionhubeg.com

6. Customer Consent

Using the Vision Hub website constitutes direct consent to all the policies outlined above.